Hospitality Services India
Whenever we go on a tour, be it a business tour or family trips. The foremost thing that we look for or rather expect is good hospitality service. Starting with the hotel we stay in, or restaurant we go to dine-in or any amusement park that we visit. Hospitality services include several services like housekeeping, providing at restaurants, bars, traveling and so on.
Hospitality services industry is one of the most flourishing industries and can never wither away. Tourism can never be put to a halt, that’s why this industry is rising and changing continuously. Enterprises like restaurants, hotels, cafés, inns, and travel agencies continuously strive to provide better services to its customers so that they can get a good word out about their facilities and establishments. This gets them more customers and a better reputation among their competitors.
Hospitality services as taking good care:
Now, some people might wonder if hospitality is providing services, then why isn’t the word services used for it? It is because hospitality is associated with providing warmth, care, kindness, affable and generous treatment/ reception, and concern. Whereas services sound like more mechanical and professional. Thus, one can define hospitality services as taking good care of guests, putting an end to the professional relationship between the guest and their host. It also requires the host to foresee the needs of his/her guests, and thus practice hospitality with as much generosity as possible.
Hospitality services also include the greeting and entertainment of guests by the host. If any establishment that is in any way involves with providing hospitality services, wants to get the advantage over its competitors then it must focus on their own authenticity, professionalism as well as taking actual care of their happiness, security, and comfort of its customers. This is counted as the most important characteristic of hospitality services.
The best hospitality services are those that take care of all the needs of its guests and meet their expectations.